Installation Request
Thank you for choosing 3M Home Water Solutions for your home. We hope our products are able to significantly improve your experience of using water at home.
We highly recommend you choose 3M authorized installers to carry out the installation for you. This will ensure our products provide the full range of benefits to you.
You can drop in an installation request by filling in a few details in the form below. We will call you back within 24 hours and have the installation completed within the next 72 hours.
Maintenance Contract
3M home water solutions provides you with products which require minimum maintenance and service. If you have purchased any of our cartridge based products(Everything except softeners) you need not worry about purchasing any maintenance contracts. You can maintain your systems in a few simple steps.
- Register your product with us here
- We will call you when your cartridge needs replacement
- Purchase cartridge from your nearest authorized dealer
- Change the cartridges yourself. All our cartridge based models have “drop in cartridge” or “sanitary quick change” cartridge system
If you have purchased a SFT100, SFT150 or SFT200 from any of our authorized dealers, you can now avail of any of the below maintenance contracts that best suits your requirement and ensure a trouble free experience even if warranty for the Fully Automatic Water Softeners purchased by you have expired.
What Happens if I do not opt for any MC?
You will be charged Rs. 1000/- for every service visit needed to rectify any problem in your softener. The validity of the chargeable visit cost will be three months. This implies that you will not be charged if the problem recurs within a 3 month period after this visit. For any other problem that might occur, you will be charged independent of the previous visit date.
**Any spare replacement needed to rectify the problem will be chargeable.
CMC = Comprehensive Maintenance Contract
By paying Rs.9000 in a year you ensure
- Unlimited visits to solve any kind of problem you face with the softener
- 2 mandatory scheduled visits in a year to check the health of the softener
- Free of cost spare replacements of all electronic parts needed to solve any service issue along with free resin replacement whenever needed
ECMC = Extended Comprehensive Maintenance Contract
By paying Rs.12,000 in a year you ensure
- Unlimited visits to solve any kind of problem you face with the softener
- 2 mandatory scheduled visits in a year to check the health of the softener
- Free of cost spare replacements of all electronic parts needed to solve any service issue along with free resin replacement whenever needed
- Scheduled visits to refill the salt in your softener at regular intervals of time basis your daily consumption and water quality
| No MC | AMC | CMC | ECMC | |
| Preventive maintenance visits p.a | 0 | 2 | 2 | 2 |
| Free Distress Calls | 0 | Unlimited | Unlimited | Unlimited |
| Chargeable visits | Unlimited | 0 | 0 | 0 |
| Cost of chargeable visits | Rs. 1000 per visit | NA | NA | NA |
| Validity of chargeable visit cost | 3 months from date of visit | NA | NA | NA |
| Spares | Chargeable | Chargeable | Free of cost (including resin change if needed) | Free of cost (including resin replacement if needed) |
| Salt replenishment visit | No | No | No | Unlimited |
| Salt charges | NA | NA | NA | Applicable |
| MC Cost per product per annum | NA | Rs. 4000 | Rs. 9000 | Rs. 12000 |
| Nature | Labour only | Labour + Spares(Including resin change if needed) | Labour + Spares(Including resin change if needed) + Salt replenishment visit |
Need more details about the Maintenance Contract or how to purchase one, please fill the below form and we will call you back within 24 hours to service your request.
Warranty
Warranty for products of 3M Home Water Solution sold by 3M Electro and Communication Pvt. Ltd. are limited to one (1) year for the entire product and filter cartridge from the date of purchase by the consumer, provided the installation of the product is performed by 3M Authorized personnel, subject to exclusions and limitations mentioned in the warranty card attached along with the user manual
To file a claim under this warranty you must complete product registration by calling 3M at 1800-425-425-000 or register on the 3M Website within ten (10) days of installation date.
In your communication to 3M to notify any defect, malfunction etc., kindly provide the following details by contacting us on 1800-425-425-000
1. Product involved (by model or serial number)
2. Specifying where, when and from whom the Product was purchased.
3. Describing the nature of the defect, malfunction or other violation of this Warranty
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