3M Fall Protection Service & Repair

Get information about professional repair and maintenance of your 3M™ Fall Protection equipment, including the DBI-SALA® and Protecta® brands. Professional maintenance and repair of equipment is a key part of fall protection. Gear that is worn, broken or past recommended maintenance thresholds raises the risk to workers and bystanders. Follow the direction given on this page to ensure your gear is repaired only by qualified professionals.

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Ensure your gear is up to the task
CONTACT AN EXPERT

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    Products we service

    • 3M Fall Protection offers inspection, repair maintenance, and yearly certification for DBI-SALA® and PROTECTA® Brand products. If you have any questions, please contact 3M Fall Protection Customer Service, your Distributor or Area Sales Representative.
    • Service available for:
      • Self-retracting lifelines
      • Rescue devices
      • Confined space equipment
    • Inspection and annual certification available for:
      • Harnesses
      • Lanyards
    • Warranty information


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    Repair Options

    You have two repair options: You may send the product back to our factory, or have the work done at a local authorised service center near you.

    Factory Repairs
    1) Contact an Authorised Distributor and obtain a Return Authorisation Number and follow their direction for return shipment.
    2) Send your product(s) with the return number clearly visible on outside of the package(s) and document(s). (NOTE: Product(s) received without a Return Authorisation Number will be returned to the owner at their expense.)
    3) When work is complete (typically within 3 days), the repaired item will be returned.

    Authorised Service Center Repairs
    1) Find a service location from our network of Authorised Global Repair Centers.
    2) Contact an Authorised Service Center and follow their direction for return shipment.
    3) When work is complete, the repaired item will be returned.
    If you have any questions regarding the return of a product, please contact your Authorised Distributor or contact 3M Fall Protection.


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Find a 3M service center near you
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Frequently Asked Questions

  • How much will it cost?

    For repairs performed at the factory, a flat-fee program is utilised to streamline the process and get the product(s) back in your hands quickly. Contact an Authorised Distributor for program details and pricing. For repairs at one of our Authorised Service Centers, you will typically receive a work order listing the needed repairs plus estimated costs and timing.

  • How long does a repair take?
    For repairs done at the factory, the typical turnaround time is only three working days for up to 12 units (larger quantities may require additional time). Repair duration at our Authorised Service Centers varies based on staff availability and workload; please contact your local service center for details.


Finding and using Fall Protection Products